Overview
We want customers to receive the right product in the expected condition. Because many products are large freight items, custom-prepared units, or specialty inventory, returns must be reviewed and approved before any item is sent back.
Order Cancellations
Cancellation requests should be made as soon as possible. Orders may not be cancellable once a product has been dispatched, reserved with a carrier, modified, fabricated, or prepared for site delivery.
Return Eligibility
Return eligibility depends on product type, condition, and timing. Approved returns generally require:
- Written authorization from Highend Shipping Containers before return shipment.
- Return request within 30 days of delivery unless a shorter written period applies.
- Product in substantially the same condition as delivered.
- No customer-caused damage, misuse, alteration, relocation damage, or unauthorized repair.
- Customer responsibility for return freight unless the return is due to our confirmed error or a verified defect.
Non-Returnable Products
The following products are generally final sale unless required by law or otherwise agreed in writing:
- Custom, modified, fabricated, painted, cut-down, or specially ordered containers.
- Used products sold with visible condition notes or as-is terms.
- Products damaged after delivery, moved from the original drop location, or altered by the customer.
- Clearance, liquidation, or final-sale inventory.
- Products where return freight would be impractical or unsafe.
Freight returns require approval. Do not send a container, cabin, or large item back without written return instructions and a return authorization.
Damaged or Incorrect Items
If your order arrives damaged, incorrect, or missing expected components, contact us within 48 hours. Include photos, product name, order details, delivery paperwork, and a description of the issue. We may arrange inspection, replacement parts, repair review, exchange, or another resolution depending on the circumstances.
Refund Processing
Approved refunds are generally issued to the original payment method after inspection and approval. Processing usually takes 5-10 business days after approval, but banks and card providers may take additional time to post funds.
Deductions and Fees
Refunds may be reduced by freight charges, failed delivery costs, carrier fees, restocking fees, repair costs, missing parts, payment processing charges, or loss in value caused by handling or customer use.
Returns Support
For return or refund questions, email [email protected] or call +61 480089621.